Refund policy

Customers may return their tablescape kits within 14 days of receiving it, provided all items are returned in their original packaging and condition. To be eligible for a return, items must be unused and free from any damage, scratches, marks, or signs of wear. To initiate a return, please contact us at info@justclink.com. Once your request has been reviewed and approved, you will receive further instructions on how to return your order. After we have received and inspected the returned items, you will get a notification of your refund being processed.
Customers shall be eligible for a full refund where goods are delivered in a damaged condition or where the delivery is incomplete. Please contact info@justclink.com within 48 hours of receiving your order with photos of any damage.

For bespoke events, our cancellation policy is designed to accommodate changes while allowing us to manage bookings and supplier commitments effectively. If you cancel more than two months before your event date, you will receive a full refund of your deposit. If you cancel between one and two months before your event date, you will receive a 50% refund of your deposit. Deposits are non-refundable for cancellations made less than one month before the event date.

Additional invoices, beyond the initial deposit, will be issued as costs are incurred throughout the planning process. Any amounts already paid towards supplier bookings, products, or services that have been committed on your behalf may be non-refundable. The final balance is due the day before the event.